Privacy policy

Last updated: August 9, 2019

1.- Ownership and Responsibility

The owner of this website and responsible for its management is POLYKEY POLYMERS, S.L. (hereinafter the “Service”), with its address at Paseo Miramon, 170 - 20014 DONOSTIA-SAN SEBASTIÁN, N.I.F number B01600105.

TU EMPRESA está inscrita en el Registro Mercantil de CIUDAD, Tomo NÚMERO DE TOMO, folio NÚMERO DE FOLIO, sección SECCIÓN, inscripción NÚMERO DE INSCRIPCIÓN y con hoja NÚMERO DE HOJA.

Email: info@polykey.eu

Using the website grants you the status of a user, and by doing so, you accept the terms and conditions indicated below.

2.- External Links

The website may link to other websites.

However, we do not exercise any type of control over such sites or their content, which are subject to their own terms and conditions. We do not assume any association or responsibility for them, nor do we guarantee their technical availability, quality, reliability, accuracy, or veracity.

3.- Intellectual and Industrial Property

The Service is the owner or licensee of all intellectual and industrial property rights of its website, as well as of the elements contained therein.

Therefore, the reproduction, distribution, public communication, and transformation of all or part of the content of this website for commercial purposes, on any medium and by any technical means, is expressly prohibited without the authorization of the Service.

4.- Data Protection

4.1.- Information Collected

The personal and non-personal information collected will vary depending on your use of the website and its features.

The personal and non-personal information collected will reach us through two channels: 1) automatically collected data, and 2) data voluntarily provided by you.

4.1.1.- Automatically Collected Data

This information will consist of:

  • Data collected through cookies or similar mechanisms stored on your device, always with your consent. See our Cookie Policy for more information.
  • The IP address used for the connection, the type of device and its characteristics, the operating system version, the type of browser, language, date, country, time of the request, the referring URL, or the mobile network used, among others.
  • Usage data of the website and possible errors detected during use, such as not found pages or incorrect views.

4.1.2.- Voluntarily Provided Data

This information will consist of:

  • Information contained in messages sent through the website’s contact channels, such as your email, alias or name, subject, or message.
  • Personal or non-personal information required to leave a comment on blog posts, such as the content of the comment, name, email, and website.
  • Data provided to register as a user, such as your email, alias, or name.
  • Personal information required to subscribe to the newsletter, such as your email address.

4.2.- Rights

We inform you that completing the forms is voluntary. However, if you do not fill in the mandatory fields (marked with an asterisk), some features of the site may not be available or may be limited.

The personal data you provide will be incorporated and processed in the files owned by the Service to attend to your requests.

You can exercise your rights to access, rectify, delete, restrict processing, object, and portability of your personal data at any time by sending an email to: info@polykey.eu or postal mail to: Paseo Miramon, 170 - 20014 DONOSTIA-SAN SEBASTIÁN.

In both cases, you must identify yourself with your name and surname and include a copy of your ID or national ID card.

Here you can find different templates to exercise such rights.

If you have given consent for a specific purpose, you have the right to withdraw your consent at any time without affecting the lawfulness of the processing based on the consent prior to its withdrawal.

Additionally, if you consider there is a problem with how we are handling your data, you can address your complaints to the relevant data protection authority, the Spanish Data Protection Agency being the appropriate one in Spain.

4.3.- Use of Data

Data provided to the Service will be used to:

  • Respond to your requests, based on our legitimate interest in answering and resolving user queries.
  • Facilitate your access as a user to our services, based on our legitimate interest in providing and managing the service.
  • Publish your comments within the blog section of our website, based on your consent.
  • Send you our latest news and updates via our newsletter, based on your consent.

4.3.1.- In emails and contact forms

The website of the site has an SSL encryption that allows the user to securely send their personal data through standard contact forms.

The personal data collected will be subject to automated processing and will be incorporated into the corresponding files of the activity register, which are owned by the Service.

In this regard:

  • Your IP address will be received, which will be used to verify the origin of the message in order to offer you appropriate recommendations (for example, displaying the information in the correct language) and to detect potential irregularities (for example, potential attempts of cyberattacks on the Service), as well as data related to your ISP.
  • Likewise, you may provide us with your data through phone, email, and other indicated communication channels.

4.3.2.- On social media

We have profiles on some of the main social networks on the Internet, with the Service being responsible for processing in relation to the data published on them (for example, photos uploaded by the Service featuring people’s faces).

These data will be processed according to the permissions granted by the social network to corporate profiles. Therefore, we may inform, when the law does not prohibit it, our followers through any means allowed by the social network about our activities or offers, as well as provide personalized customer service.

Under no circumstances will we extract data from social media unless explicit and specific consent from the user is obtained for it.

When, due to the very nature of social networks, exercising your rights depends on modifying your profile, we will assist and advise you as much as possible.

4.4.- Data retention

The following indicates how long the data processed by the Service will be retained:

  • Aggregated data will be kept indefinitely.
  • Customer data will be kept for the minimum necessary time, potentially up to:
  • 5 years, according to Art. 1964 of the Civil Code (personal actions without a special deadline).
  • 6 years, according to Art. 30 of the Commercial Code (accounting books or invoices, for example).
  • User data uploaded by the Service to social media pages and profiles will be retained from the time the user gives consent until it is withdrawn.
  • Data provided for the newsletter will be retained from the time the user gives consent until it is withdrawn.

5.- Service providers and others

There are third parties who manage part of the Service.

The Service requires them to comply with this Privacy Policy as applicable, and they must also have their own policy. However, the Service will not be responsible for the compliance with said policy.

Under certain circumstances, the Service may share, use, preserve, or disclose Personal Information to third parties in a non-aggregated form:

  • To provide the Service:

Service providers who perform functions on our behalf, including payment processing, analytics, or data hosting. Service providers may collect and have access to the information necessary to perform their functions but are not allowed to share or use the information for any other purpose.

  • To cooperate with competent authorities:

If we believe it is reasonably necessary to comply with any law or legal process. In any case, we will only provide the required information.

If necessary to detect, prevent, or address fraud, security, or technical issues related to the Service.

6.- Responsibility

To the extent permitted by law, the Service is not responsible for: a) errors or omissions in the content; b) the unavailability of the website; or c) the transmission of malicious programs in the content, despite having taken all reasonable technological measures to prevent it.

7.- Modifications

The Service reserves the right to make modifications to its website without prior notice, including changing, removing, or adding both the content and services provided through it, as well as the way in which they are presented.

Additionally, these terms and conditions may change at any time. The modifications will take effect as soon as they are published.

8.- Cookies

Please refer to our Cookie Policy for details on how we use them.